Joo Casino Terms and Conditions

Welcome to Joo Casino. These Terms and Conditions govern your use of our website at Joo Casino.com and all related services we provide. By completing the Joo Casino sign up process and accessing our platform, you confirm that you have read, understood, and agreed to be bound by these terms in full. We strongly encourage you to review this document carefully before using our services. If you do not agree with any part of these terms, you must not use our platform.

1. About Us and Licensing

At Joo Casino, we operate under the ownership of Stable Tech N.V., a company registered in Curacao (company reg. no. 160129), with a registered address at Scharlooweg 39, Willemstad, Curacao. We hold a valid gaming licence issued by the Curacao Gaming Authority (CGA), licence No. OGL/2024/161/0191. Any disputes that cannot be resolved directly with us shall be subject to arbitration in Cyprus.

Our Joo Casino online platform is part of the Stable Tech N.V. group of brands. By using our services, you acknowledge that relevant data may be shared across all brands operated by Stable Tech N.V. in accordance with our Privacy Policy.

2. Eligibility and Registration

2.1 Who Can Use Our Services

To access Joo Casino real money gaming and complete the Joo Casino login, you must meet the following requirements:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher
• Online gambling must be legal in your country of residence
• You must not be a resident of any restricted jurisdiction listed in Section 2.4 of our full Terms
• You must register only one account per person, household, IP address, or device
• You must provide accurate and truthful information during registration

2.2 Restricted Countries

We do not accept players from certain jurisdictions, including but not limited to the United Kingdom, United States, Australia, Netherlands, Spain, Portugal, Italy, France, Brazil, Poland, Romania, Greece, Croatia, Bulgaria, Ukraine, Serbia, China, India, Indonesia, Japan, Curacao, and approximately 180+ other countries and territories. It is your sole responsibility to ensure that accessing our Joo Casino platform is lawful in your jurisdiction before registering.

3. Account Verification (KYC)

We are required by our licensing obligations to verify the identity of all players. We may request documents in Latin or Cyrillic script, or alternatively video verification. Identity verification may delay withdrawal processing by up to 72 hours. If we are unable to reach you for 2 weeks, your account may be locked. We reserve the right to request KYC documents at any time, including before processing withdrawals.

4. Deposits and Withdrawals

4.1 Deposits

At Joo Casino, we accept a wide range of payment methods including Visa, Mastercard, Maestro, Skrill, Neteller, ecoPayz, Neosurf, iDebit, Interac, MiFinity, MuchBetter, Pay4Fun, AstroPay, Jeton, PayRetailers, Flexepin, and cryptocurrencies including BTC, ETH, LTC, BCH, DOGE, and USDT. All deposits are processed free of charge and are typically instant. The minimum deposit is 20 EUR or its equivalent. Third-party payments are strictly prohibited — you may only deposit using payment methods registered in your own name.

4.2 Withdrawals

Our Joo Casino withdrawal system processes requests within 0–24 hours depending on the chosen method. Web wallets are processed within 1 business day, while bank transfers are completed within 3 banking days. The minimum withdrawal is 20 EUR/USD. We apply the following withdrawal limits:

• Standard players: weekly limit of 3,000 EUR/USD; monthly limit of 15,000 EUR/USD
• VIP players: weekly limit of 5,000 EUR/USD; monthly limit of 20,000 EUR/USD
• Monthly limits reset on the 1st of each month
• All progressive jackpot wins are paid in full regardless of standard limits
• A dormant account fee of 25 EUR per month applies after 12 months of inactivity

Please note that a 1x deposit wagering requirement must be met before any withdrawal can be processed. We may require up to 3x deposit wagering if fraud is suspected. Intermediary bank charges of approximately EUR 16 may apply to bank transfers. Bank transfer is not available for USD payouts.

5. Bonuses and Promotions

5.1 Welcome Bonus

At Joo Casino, we offer a Welcome Package of up to 19,000 EUR plus 300 free spins across your first four deposits. Free spins are awarded on Fruit Million by BGaming. The minimum qualifying deposit is 20 EUR. Our welcome offer is structured as follows:

• 1st Deposit (PEARL): 100% bonus up to 3,000 EUR + 100 free spins
• 2nd Deposit (WAVE): 50% bonus up to 4,000 EUR + 50 free spins
• 3rd Deposit (SURF): 50% bonus up to 8,000 EUR + 50 free spins
• 4th Deposit (REEF): 100% bonus up to 4,000 EUR + 100 free spins

All welcome bonuses carry a 50x wagering requirement. Money bonuses expire after 7 days; free spins expire after 3 days. Unclaimed free spins expire after 7 days. The maximum win from welcome free spins is 200 EUR/USD. These are the authoritative Joo Casino bonus terms — any older marketing materials are superseded by these conditions.

5.2 Reload Bonuses and Ongoing Promotions

We provide a range of ongoing Joo Casino bonus codes and promotions for existing players. All reload bonuses carry a 50x wagering requirement unless stated otherwise. Our promotional offers include:

• Daily Reload (JOO50): 50% up to 500 EUR on your 3rd deposit of the day, minimum 20 EUR
• Monday Reload (MON40): 40% up to 100 EUR
• Wednesday Book Bonus (BOOK): 20–100 free spins on deposits of 20/50/100 EUR
• High-Roller Reload (HIGHROLL): 50% up to 1,000 EUR, minimum deposit 500 EUR, available once per 2 weeks
• Monthly Reload (MONTHLY): 75% up to 750 EUR
• Referral Bonus: 100 EUR/USD per referred friend (minimum deposit of 20 EUR required)
• Joo Casino App install bonus: 50 Hot Bonus free spins upon installation of our native iOS or Android app
• Joo Slot Daily Free Spins (JOOSLOT): up to 100 free spins per day

Please note that Monday, Wednesday, and High-Roller reloads are not available to VIP programme members. Deposit bonuses are not available for players from Finland. Players from Sweden are excluded from deposit bonuses, comp points, and VIP participation. No-deposit bonuses are excluded for an extensive list of countries as defined in our Bonus Terms Section 7.3.

5.3 Wagering Requirements and Bonus Rules

When using any Joo Casino deposit bonus, real money is always wagered before bonus funds. Game contributions toward wagering are as follows:

• Slots: 100% contribution (excluding games on our restricted list per Article 7.4)
• Video Poker: 5%
• Table Games (Baccarat, Blackjack, Hi-Lo, Roulette, Poker): 5%
• Live Casino Games: 5%

The maximum withdrawal from any bonus is capped at 10x the bonus amount. Low-risk roulette strategies (covering 25 or more of 37 numbers) are strictly prohibited while a bonus is active. Jackpot slots are excluded from play with an active bonus.

6. Loyalty and VIP Programme

Our Joo Casino loyalty programme rewards active players with comp points (CP) and redeemable comp points (RCP). For every 5 EUR wagered on real money slots, you earn 1 CP; for every 10 EUR wagered, you earn 1 RCP. These points can be spent in our Bonus Shop. Our tiered VIP Programme offers enhanced weekly cashback, Lucky Box Upgrades with prizes up to 125,000 EUR/USD, Lucky Spin Upgrades, and Mystery Drops. Separate VIP Programme Terms and Conditions apply.

7. Responsible Gaming

At Joo Casino, we are committed to promoting responsible gambling. We provide tools including deposit limits, session time reminders, self-exclusion options, and reality checks. If you feel that your gambling is becoming problematic, we urge you to contact our support team immediately. You may self-exclude at any time by contacting us via live chat or at support@Joo Casino.com. We cooperate with independent responsible gambling organisations and encourage players to seek help if needed.

8. Our Games and Platform

Our Joo Casino lobby features an extensive range of games from leading providers including NetEnt, Microgaming, Amatic, NYX, Play'n GO, Pragmatic Play, BGaming, Yggdrasil, and Betsoft, among others. We offer slots, jackpot games, live casino tables powered by Evolution and other studios, instant win titles, Megaways, Hold & Win, and Bonus Buy games. We do not operate a sportsbook — our platform is casino-only.

The Joo Casino mobile experience is available through our fully responsive website as well as native apps for iOS and Android devices. Our full game library is accessible on all platforms.

9. Customer Support

We provide 24/7 customer support via live chat staffed by human agents (no bots) and by email at support@Joo Casino.com. Our support team is available in English, Russian, and additional languages. A comprehensive FAQ section is also available within our platform to assist with common queries.

10. Governing Language and Amendments

These Terms and Conditions are published primarily in English, which is the controlling language version in the event of any discrepancy with translated versions. We reserve the right to amend these terms at any time. Continued use of our Joo Casino services following any amendments constitutes your acceptance of the updated terms. We will make reasonable efforts to notify registered users of material changes. The current version of our Terms is v2.6, effective as of 22.09.2025.

11. Limitation of Liability

We provide our services on an "as is" basis. We do not guarantee uninterrupted access to our platform and accept no liability for technical failures beyond our reasonable control. Our total liability to you in connection with our services shall not exceed the amount of funds held in your account at the time of the relevant incident. We are not liable for any indirect, consequential, or punitive damages arising from your use of our platform.

12. Contact Us

If you have any questions about these Terms and Conditions or any other aspect of our services, please do not hesitate to reach out. We are here to help via live chat 24/7 or by email at support@Joo Casino.com. At Joo Casino, your experience and satisfaction are our priority.