Joo Online Casino Privacy Policy

At Joo Online Casino, we are committed to protecting your personal data and ensuring your privacy is respected at every stage of your experience on our platform. This Privacy Policy explains how we collect, use, store, and share your personal information when you access our website at Joo Casino.com, use the Joo casino app, or interact with any of our services. By registering an account or continuing to use our platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us if you have any questions.

Who We Are

Joo Online Casino is operated by Stable Tech N.V., a company incorporated under the laws of Curaçao, with company registration number 160129, and registered address at Scharlooweg 39, Willemstad, Curaçao. We operate under Curaçao Gaming Authority license No. OGL/2024/161/0191. As the data controller, we are responsible for your personal information and ensure it is handled lawfully, fairly, and transparently. Please note that Stable Tech N.V. operates multiple brands, and data may be shared across affiliated brands under the same operator where necessary for operational and compliance purposes.

Information We Collect

When you register a Joo casino login, make a deposit, claim a Joo casino bonus, or otherwise interact with our services, we may collect the following categories of personal information:

Registration and Account Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username and password created during Joo casino sign up
• Government-issued identification documents for KYC verification
• Video verification data where applicable

Financial and Transaction Data

• Payment method details (card numbers, e-wallet accounts, crypto wallet addresses)
• Deposit and withdrawal transaction history
• Currency preferences, including fiat and cryptocurrency selections
• Bonus usage records, including Joo casino bonus codes and promo code redemptions

Technical and Usage Data

• IP address, browser type, and device information
• Session data and login timestamps, including Joo casino mobile and app sessions
• Game activity, betting history, and Joo casino lobby interactions
• Cookies and similar tracking technologies (see our Cookie section below)

Communications Data

• Messages sent to our support team via live chat or email at support@Joo Casino.com
• Responses to surveys, promotions, or feedback requests
• Records of any referral activity under our referral bonus program

How We Use Your Information

At Joo Casino, we process your personal data for specific, lawful purposes. We do not use your information in ways that are incompatible with the purposes for which it was collected. Our primary purposes for processing include:

• Account management: We use your registration data to maintain your Joo casino online account, process your Joo casino login, and ensure you can access all features of our platform securely.
• Payment processing: We process financial data to handle your deposits, withdrawals, and any refunds, including transactions involving real money gaming on Joo casino real money services.
• Bonus and promotion administration: We use your account and activity data to apply Joo casino bonus terms, validate Joo casino promo codes, distribute Joo casino free spins, and manage offers such as the Joo casino no deposit bonus and Joo casino deposit bonus campaigns.
• Identity verification and fraud prevention: We are legally required to verify your identity before processing withdrawals. KYC checks may hold withdrawals for up to 72 hours while documents are reviewed.
• Legal and regulatory compliance: We retain and process data to comply with anti-money laundering (AML) laws, responsible gambling obligations, and the requirements of our Curaçao gaming license.
• Customer support: We use your contact and account data to assist you through our 24/7 live chat and email channels.
• Service improvement: We analyse usage patterns to improve our website, Joo casino app, and overall player experience.
• Marketing communications: Where you have given consent, we may send you promotional emails regarding Joo casino bonus code offers, free spins, and special events. You may opt out at any time.

Cookies and Tracking Technologies

Our Joo Online Casino website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. We use the following types of cookies:

• Essential cookies: Required for core functionality such as maintaining your session after Joo casino login.
• Analytical cookies: Help us understand how players interact with the Joo casino lobby and other sections of our site.
• Marketing cookies: Used to deliver relevant promotional content, including Joo casino promo codes and bonus offers.

You may manage or disable cookies through your browser settings. However, please be aware that disabling essential cookies may affect the functionality of your account and access to our services.

Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• Within the Stable Tech N.V. group: As sister brands under the same operator, data may be shared across affiliated platforms where required for operational, fraud prevention, or compliance purposes.
• Service providers: We work with trusted third-party processors including payment providers (Visa, Mastercard, Skrill, Neteller, crypto processors, and others), KYC verification services, and technical infrastructure partners. These providers are contractually bound to process your data only as instructed by us.
• Regulatory and legal authorities: We may disclose your data to the Curaçao Gaming Authority, law enforcement, or other regulatory bodies where required by law or to protect the integrity of our platform.
• Dispute resolution: In the event of a dispute, relevant data may be submitted to arbitration proceedings as governed under our Terms and Conditions, with arbitration conducted in Cyprus.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable law and our regulatory obligations. Account data may be retained for a minimum of five years following account closure to comply with anti-money laundering and gaming regulatory requirements. Please note that accounts inactive for 12 months or more are considered dormant and subject to a monthly administrative fee of 25 EUR.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data that we hold:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to legal retention obligations
• The right to object to or restrict certain types of processing
• The right to data portability where technically feasible
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at support@Joo Casino.com. We will respond to all verified requests within a reasonable timeframe in accordance with applicable law.

Security of Your Data

We at Joo Casino implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption across our website and Joo casino mobile platforms, secure data storage protocols, and strict internal access controls. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Responsible Gambling and Data

We use certain personal data, including your gaming activity and transaction history, to support responsible gambling measures. This includes monitoring for signs of problem gambling, applying self-exclusion requests, and enforcing deposit limits or account restrictions where necessary. We are committed to maintaining a safe environment for all players using our Joo casino real money services.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidelines. When we make material changes, we will notify you via email or through a prominent notice on our website. Your continued use of our services following any update constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data at Joo Online Casino, please reach out to our support team. We are available 24/7 via live chat on Joo Casino.com or by email at support@Joo Casino.com. We are dedicated to addressing your enquiries promptly and transparently.